TERMS AND CONDITIONS

1. Prices and Payment

 

1.1 Silver Springs Jewellery Collections is a UK based company and all prices are shown in Pounds Sterling (GBP).

1.2 In the UK, the price you pay for our jewellery is the price shown on the website.  There are no additional charges for VAT or packaging as these are included in the price.

1.3 Overseas customers should note that additional tariffs, taxes and duty of various sorts may apply to items exported/imported into to your country. If this is the case a charge will be made to cover such additional costs. We will notify overseas customers of how the price of a product is affected by such charges when we receive an order and before shipping.

 

1.4 Delivery in the UK is free for orders of £100 and over.

 

1.5 Orders under £100, will incur a delivery charge (see our delivery, shipping and returns page for details).

1.6 Any delivery charge will be added to your shopping basket at the checkout and is visible before you confirm your purchase.

 

1.7 Silver Springs Jewellery Collections reserves the right to change its prices at any time other than after a purchase has been made. Prices displayed on the website are what the customer will be charged.

 

1.8 All orders must be paid for in advance by debit or credit card on the website. 

 

1.9 Items cannot be dispatched until funds have been cleared and released by the customer’s bank.

2.  Packaging

2.1 If you order from the handmade, made to order section of the website (Bracelets, Earrings, Necklaces, Rings, Jewellery Collections), we will package the item in a beautiful white leatherette jewellery box decorated with silver tooling on the lid and sides.  The box is hard, and is placed in a padded, secured jiffy envelope to further protect the contents and eliminate the possibility of any damage. 

2.2 Ready to wear items are wrapped in tissue paper, placed in a pillow box, and then mailed in a padded jiffy envelope to further protect your purchase.

3.  Delivery

3.1 Our choice of delivery methods – tracked and signed for, for handmade, made to order items - or simply signed for first class in the case of ready to wear items – will ensure that your purchase arrives safe and sound at the address you provided at the checkout.

 

3.2 If you received an email, notifying you that your item has been dispatched but do not receive the item within the stated time, please send an email to: silverspringjewellery@gmail.com so we can find out what happened and get your items to you as quickly as possible.

 

4. Placing an order, security and your details

 

4.1 When you order from us, your card details are secure as we use a recognised payment gateway with Payment Card Industry (PCI) standard data encryption, fraud prevention and detection capabilities, to ensure the security of your online data.

 

4.2 All financial transactions are handled by the payment gateway and none of your card information will ever be provided to Silver Springs Jewellery Collections. 

 

4.3 The only information received by Silver Springs Jewellery Collections is that which is needed to process your order – your name, your address, ( so we can send your order), your email address (so that we can acknowledge receipt of your order and keep you updated as to its status), and your phone number in case we need to contact you quickly regarding your order.

 

4.4 In addition to your order confirmation email we will send you a second email when the item has been dispatched. In the case of handmade, made to order items, this second email will include a tracking number.

5.  Cancellation of goods

 

5.1 Silver Springs Jewellery Collections adheres to consumer protection legislation, currently embodied by Consumer Contracts Regulations in force since 2014. 

 

5.2 Once an order has been placed for made to order goods it cannot be cancelled.

 

5.3 In respect of all ready to wear items, offered on our website - i.e. those under the following pages: Bracelets – Ready to wear, Earrings – Ready to wear, Pendants – Ready to wear, you can cancel an order either before it is dispatched to you, or within 14 days of the time you received your goods to qualify for a refund.

 

5.4 The date of signing for the goods will determine the date they were received/delivered.

 

6.  Lost or damaged Goods

 

6.1 Goods that are lost or damaged in the post (Made to order or Ready to wear) will be replaced where Silver Springs Jewellery Collections has been notified of the loss or damage and this has been confirmed by us.  You should return damaged goods to the address at 6.3 below.

 

6.2 In order to notify Silver Springs Jewellery Collections of loss or damage to your order or that you want to cancel a Ready to Wear order, you should email:    silverspringjewellery@gmail.com.

 

Your email should contain the following details: 

      a) your name, your address,

      b) the item(s) you purchased with order number(s), and

      c) the date purchased. 

 

6.3 If you are returning an item(s) already received you should return it to the following address below.

 

      Silver Springs Jewellery Collections

      P O Box 113

      Virginia Water

      GU25 9BT

 

7.  Posting and Packing of Returned Items

7.1 Please note: you MUST ensure that returned items are securely and safely repacked in their original packaging (or something of similar protective quality) to avoid damage.   

 

7.2 In the case of the ready to wear items, these should be wrapped in tissue paper, placed in the pillow box and then in the padded jiffy envelope which should then be properly secured.   

 

7.3 A damaged or faulty made to order item should be returned in the original leatherette box and Jiffy bag or one of similar protective quality.

 

7.4 To claim a refund on returned goods you must obtain proof of posting (e.g. receipt from the post office) in case a returned item goes astray.

 

7.5 Please do not return items that have been worn.  These cannot be refunded.

 

7.6 Jewellery damaged by lack of care or excessive or rough handling cannot be refunded.

 

7.7 For health and safety reasons we cannot refund or accept returns for any earrings for any reason other than loss or damage.

 

8.  Handmade, made to order items

 

This section of our terms and conditions refers to the handmade, made to order items offered on our website – i.e. those under the following pages:

Bracelets, Necklaces, Rings, Jewellery Collections.  All of these items are handmade and therefore involve the provision of a service rather than just a product.

 

8.1 Made to order items are those which are made up only at your request and to your         measurements and requirements.  On our website, these are labelled as non-         returnable and non-refundable. 

 

8.2 For health and safety reasons, we cannot refund or accept returns for any of the earrings.

 

9. Faulty jewellery items

 

9.1 Here, the word faulty means that the items are not fit for purpose, they are of poor quality or don’t match the product description we have given on our website.  In all these cases, the Consumer Rights Act (1st October 2015) applies. 

 

9.2 If you have received a faulty item, you must return it to us in its original or similar quality protective packaging, ensuring you provide us with proof of postage.  We will then refund the amount and we will cover the cost of the return postage. 

 

10.  Damaged jewellery items

 

10.1 Please note that the above paragraphs (9.1, 9.2) do not apply where the item in question has been damaged.  Given our very rigorous and careful production, packaging and delivery procedures, it is highly unlikely that you would receive a damaged item from us.  However, accidents can and do happen and items damaged in the post will be refunded when this is confirmed.

 

11.  Delivery of goods

 

11.1 We aim to deliver all, in-stock, ready to wear jewellery items to you within 7 working days.  Please note however that during holiday periods this could be slightly longer.  If an item is likely to take longer than 7 working days, we would let you know via our website prior to purchase.

 

11.2 We sell handmade, made to order jewellery items which are made with considerable care and attention to detail and customer requirements.  Delivery of these items is normally between 7-14 working days after placing the order. 

 

12. Our Jewellery and Your Safety – disclaimer

 

12.1 Silver Springs Jewellery Collections does its utmost to ensure that all jewellery products are safe.  However, with wire woven jewellery in particular, you must take extra special care (especially with earrings) to keep items clean to prevent the risk of infection or to stop items catching on things – hair or clothing for example.

12.2 Please note that all our ear wires and earring posts are either sterling silver, gold fill or gold vermeil to eliminate the risk of allergy or infection.  You should ensure that these items in particular are always meticulously clean before wearing them.  We cannot be responsible for problems caused by failure to do so.

 

12.3 The jewellery we sell comprises many different component parts, including beads, some of which are small and could cause harm to children or animals if they become detached from the original piece of jewellery. If an item is swallowed by an animal or small child, it could for example, cause choking.  For this reason, we do not recommend this jewellery for young children.  You should ensure that your jewellery is kept well out of the way of children and animals.  We cannot be held responsible for the way our jewellery is used or stored or for general safety after it has been purchased.

 

13. Your Feedback and Our Service

 

13.1 Silver Springs Jewellery Collections aims to be a responsible seller and a positive and innovative contributor to the online market.  As such we are legally obliged to ensure that your consumer rights are respected and met.  We do our very best to do so.  Please do let us know if there is any way that we can improve our service to you.